Return Policy

Except for any products designated on the Site as non-returnable (including gift cards, jewelry, and final sale & flash sale items), we will accept returns of items in new condition with the original tags within 30 days of receipt of shipment.

Please note that purchases made with coupons cannot be returned or exchanged. If you made a purchase with a combination of a coupon and regular form of payment, only the amount exceeding the coupon value is refundable. If you need more help, feel free to contact us

We take pride in the quality of our pieces and if it’s anything less than great, we want to make it right.
Incase you receive a damaged or defective item, please get in touch with us and we’ll try and sort it out for you as soon as possible. Make sure to include the information below:

1. Your order number
2. Product name or SKU number/Product code(you can find this in your confirmation email)
3. Describe the damage/defects and provide clear photos

We always want to ensure that we get you all your faves! If we made a mistake and sent the wrong item, don’t worry – we’ll make it right!
Incase you receive the wrong item, please get in touch with us and we’ll try and sort it out for you as soon as possible. Make sure to include the information below:

1. Your order number
2. Product name or SKU number of the item you were supposed to receive (you can find this in your confirmation email)
3. Describe the details and provide clear photos of the wrong item

If you’ve received a package with an item missing, it’s most likely one of two things: 1) To get your orders to you as fast as possible, some orders may arrive in separate packages. Check your confirmation email to see if your order will arrive in multiple packages. 2) If you have not received your entire order by the expected delivery date, please contact us so we can look into this for you as quickly as possible.

We currently are unable to offer a free returns service, so return shipping must be made at your own cost. To ensure a successful return, please return using a standard shipping service that provides tracking.

Once you submit your request for return, we will send you the return address. Please ONLY ship it to the return address that we provide and not to the address on your original package or your return will not be received.

We currently do not accept return methods other than our standard return procedure. Please follow our return process so we can help you out as quickly as possible.

To ensure that we can process your refund quickly, please ensure you follow the instructions closely and provide all of the required information. Once we receive the return package and determine that it’s eligible for a refund, you can refer to the following chart for an estimated timeframe on when to expect to receive your refund:

*If you do not receive a credit to your account within timeframe mentioned above, please contact the issuing bank of your credit card.
*Due to current situations, your credit cards refund may require an additional 3-5 days to process. Thank you for your patience and understanding.

Depending on the refund option you choose, refunds will be issued to your original account or as a coupon, which you can use to shop on zendolife.com. Please note that purchases made with coupons can not be returned or exchanged.

Refunds are credited to the original form of payment. If your bank account has closed since you’ve made the purchase, you will need to contact your bank directly for information on how to receive the funds.

Tips:

1. Before making a purchase, please carefully review your payment information and double check to make sure it can be used as a valid form of payment.
2. It is your responsibility to ensure that your credit card account is not closed or canceled. We can only issue refunds to the original form of payment, so if your card closed or canceled, you will need to contact the bank directly for further information.
3. If you card is lost or stolen but you need a refund, please let us know as soon as possible. We will need you to provide relevant documents and share your updated account information so we can issue your refund to your secured account.

1. For hygiene purposes, worn products cannot be refunded, unless there is a quality issue.
2. Return/exchange request made over 30 days time frame cannot be refunded.
3. Only orders purchased on zendolife.com can be returned; we cannot refund or exchange any items purchased from any third party vendors or websites. Please be aware that there are counterfeit Zendolife items sold on unauthorized platforms. If you are unsure, you can clarify with us to ensure you are buying a legitimate Zendolife item.
4. We are unable to accept returns or exchanges on any gifted items as we are only able to refund to the original source of payment. We appreciate your understanding.